Ultra weak signal

[Paul197712]

I’ve recently moved to a new address and am only able to receive an extremely weak signal, quite often none at all. After several automated replies, it seems that engineers all “aware of this issue and are working to fix it”. 
Until this happens, and I’m going to suggest that this will be a considerable amount of time, I am paying for a contract that includes unlimited data, calls and texts, and am unable to use any of it. It is also the only phone and internet connection I have.

Suggestions (of the sensible persuasion!)?

[MI5]

@Paul197712 

As it's the only internet connection you have, wifi calling is out of the question I presume?

The only thing you can do is get a PAYG sim from a network that is working for you and ask O2 for compensation until the mast is fixed.

[Paul197712]

Thanks for the suggestion. To be honest I already thought the same, I was just venting a bit out of frustration.

I’m reluctant to get Wi-Fi as I’m only here for 6 months until moving to my permanent home.

Does anyone have any experience trying to claim compensation? It’s so annoying paying as much as I do for unlimited data and not being able to use it!

[Bambino]

@Paul197712 O2, nor in fact any other network, will guarantee that you get a signal wherever you are. They also have no control over where you've moved to, and really have no obligation to compensate you. If you get the right person when you call customer service you may be offered a goodwill gesture, but there's no certainty of that.

[MI5]

@Paul197712 

As it's due to a mast issue you stand a better chance than just because you've moved to an area with no signal. 

It's best to leave it until the mast is fixed as then you only need to ask once and can ask for a gesture to cover the full period the mast was down.

Best of luck.