USELESS CUSTOMER SERVICE

Anonymous · ‎27-09-2017

O2. Well .... how useless can any company get. Promised emails ... nothing .... promised call back .... nothing .... promised to improve signal .... nothing .... promised to cancel contract ... nothing then charged £180 .... promised to credit it back .... nothing .... promised a refund of £48 ... nothing. Promised to sort this out .... nothing. I rang them again "sorry our systems aren't working we can't access your account and can't ring you back because we aren't allowed to write your number down. How useless can a company get ??? No signal. No customer service. No customer focus. No promises kept.

Rant over.... !!!

MI5 · ‎27-09-2017

They never call back.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-09-2017

@Anonymous They will never call you back. If you would like to make a complaint here the links. Resolver gets quicker results

http://www.o2.co.uk/how-to-complain.

https://www.resolver.co.uk/companies/o2-complaints

ashleybristol1 · ‎27-09-2017

i am sorry for bad customers service you getting. i have no issue with customers service so far. hope you get your issue sorted soom

Martin-O2 · ‎28-09-2017

Hi @Anonymous I'm sorry to hear of the bad experience you've had with customer services. I've sent you a private message about this so please get back to me when you can.

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