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Trying to pay bill

Anonymous
Not applicable

Has anybody else had trouble paying online today. I tried this morning and page froze on submit, I got an e-mail to say payment hadn't been taken, so use another card. I tried again this afternoon with a different card and the same thing happened again. I'm now out of cards to use!

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Cleoriff
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Hi @Anonymous

I havent heard of anyone having problems. You may want to ring CS and pay via that route

http://www.o2.co.uk/contactus

Edited to add there are various other ways to pay.

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

Veritas Numquam Perit

Girl in a jacket
Message 2 of 9
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Cleoriff
Level 94: Supreme
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Hi @Anonymous

I havent heard of anyone having problems. You may want to ring CS and pay via that route

http://www.o2.co.uk/contactus

Edited to add there are various other ways to pay.

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

Veritas Numquam Perit

Girl in a jacket
Message 2 of 9
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MI5
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Any reason why you don't have a direct debit set up to pay automatically?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 9
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Anonymous
Not applicable

Call cs & pay with a card, it's very simple

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gindygoo
Level 25: Hard Hitter
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Every single time I login another case of problems as DD has been cancelled!!

I'll keep on commenting that it's in your own interest to have a DD setup, it avoids all of the existential problems that can occur from not having it!

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viridis
Level 56: Guvnor
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You got some word of the day bog roll too?
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gindygoo
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Hah, maybe I should get it printed on bog roll as that's where the advice goes.... Down the loo!
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jonsie
Level 94: Supreme
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DD suits most people but not others. There should be no option to cancel a DD but just how they could enforce that legally these days is another matter entirely.

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gindygoo
Level 25: Hard Hitter
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Yes, I know @jonsie but it's in the t&c's and O2 just don't seem to enforce it. Maybe it is due to legalities?

I know there are companies who write ridiculous terms into their t&c's that'd never be enforceable in law.
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