Trouble cancelling contract
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19-09-2023 14:14 - edited 19-09-2023 14:15
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19-09-2023 14:14 - edited 19-09-2023 14:15
Hi there, I'm not very happy.
I've spoken to 2 people, last hung up on me, neither understood what I was trying to accomplish.
I'm with Virgin and get my O2 sim via their Volt package.
I received and email regarding pricing terms and was given the option to cancel virgin media and O2 before October 31st without paying any early termination fees.
I have since cancelled my Virgin Media Volt package.
Email quote:
What are my options now?
If you’re unhappy with anything in this email, you can cancel your package, including the O2 sim in your Volt bundle, any time before 31/10/2023 without paying any early cancellation fees.
To find out more, call us on 0345 454 1111 from any phone or 150 from your Virgin Media home phone.
Thanks for understanding and continuing to choose Virgin Media.
Talk soon,
The Virgin Media Team
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on 19-09-2023 14:21
You need to go through Virgin so they can pass you over to O2 and confirm the Virgin contract has been cancelled.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 19-09-2023 14:22
Unfortunately you will have to persevere trying to sort this out with customer service
There are no O2 support staff on here
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202
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19-09-2023 14:24 - edited 19-09-2023 14:27
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19-09-2023 14:24 - edited 19-09-2023 14:27
- 7 Posts
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19-09-2023 14:25 - edited 19-09-2023 14:27
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19-09-2023 14:25 - edited 19-09-2023 14:27
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on 19-09-2023 14:30
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on 19-09-2023 14:30
@broomiegal
That is about part the course with Virgin, as o2 will have no idea that Virgin have cancelled your contract so they need to transfer you through..
And cancelling your DD is the worst thing you can do, as if the contract is not cancelled correctly they will come after you for the money, and will destroy your credit file in the process. so best to leave in place and if need be do a DD indemnity claim or get a refund..
You could always ask on the Virgin Community https://community.virginmedia.com and see if one of the advisors there can get someone in VM to take responsibilty
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 19-09-2023 14:32
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on 19-09-2023 14:32
@madasaf1sh Good advice, I'm just very angry.
I'll try that, thanks.
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on 19-09-2023 16:50
Update: Managed to get it cancelled via Virgin and choosing the O2 option.
Cancelation still showing early cancelation charge but have been told that this will be removed, time will tell.
Will update again, should this not be the case.
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on 19-09-2023 17:15
You're welcome @broomiegal
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 07-10-2023 10:28
Update as promised:
O2 ignored 1st complaint and 2nd.
They then failed to follow the rules regarding early termination fees being cancelled and billed me for
£29.32 and yesterday for £27.13.
I've been with another supplier since Sep 21st.
I'll now be contacting the ombudsman...

