General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Credit check accepted but basket expired?

I got my credit check accepted for a contract phone yesterday. The email said to check my account but there was no information at all. I just found my basket and now it’s saying my item has expired and I need to start the process again?? But it’ll af...

Compliment

Dear O2 Team,I’m writing to share a very positive experience I had at your Bentall Centre, Kingston branch on 19th July 2025 around 1:00 PM.I visited the store to upgrade my contract from SIM-only to a phone plan, and I was assisted by Darius, who wa...

O2 and VM account linking

Hi everyone, Just had to link my o2 and VM to access my o2 account, it wouldn’t let me login otherwise, has anyone else had this too? I don’t have any VM services so this is very strange.thank you in advance!

5G on PAYG?

Last month I started a topic titled "Why is 5G not available on PAYG?"Unfortunately, the forum trolls and know alls hi-jacked it, and it was locked.Today, 1st July, I noticed that my phone is now showing that I'm getting 5G on my PAYG phone.I've open...

Spamhaus preventing sending of emails on O2 mobile

I see from the forum that this has occurred in the past, quite a few years ago, but I'm getting it on mine and my wife's O2 accounts. The message lately is to the effect that Spamhaus has blocked 82.132.246.232 listed by XBL. I'm sure there were othe...

WHAT A PALAVER (To Access Community This AM)

It seeems a few of us couldnt get onto community this morning as O2VM wanted to link my accounts. Bit stupid as I don't have any VM products. Normally I log on via PC. Click on sign in link to Community and voila I'm in. Not this morning. I was prese...

What a complete & utter shambles. How can O2 get something so simple so wrong!

Bit of back story first : Going back a month I had 2 sims / numbers on an O2 acc. that had transferred over from Virgin years back. Wife used 1 and I the other. Wife got a new S25 & O2 sim package and wanted to keep old number she used. I had to call...

Charge to mobile not working

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on ...

Network Provider Voicemail Notification Stuck on iPhone

I had an issue recently after O2 upgraded my tariff where the “Network Provider Voicemail” notification appeared on my phone and couldn’t be cleared. After 6 support calls with both Apple and O2 I eventually found a solution myself so posting it here...

Pop sensation Anne-Marie to perform at Women’s Rugby World Cup 2025 Opening Show presented by O2

For information :- Pop sensation Anne-Marie to perform at Women’s Rugby World Cup 2025 Opening Show presented by O2 - Virgin Media O2https://news.virginmediao2.co.uk/9848-2/