Solved: Travel to Ireland

Anonymous · ‎06-07-2016

Before travelling to Ireland I spoke to an O2 guru about the best way to use my phone - I was only needing it for texts and possible the occasional phone call. I was advised to turn off mobile data and voicemail, which I did. Calls would be 50p making or receiving (1st 60 mins would come out of my allowance) and texts would be 5p to send. I used my phone to text. When I came home much to my dismay I had been charged £1.66 each day I had texted. On reading on the web it would have been much better for me to have been on standard rate. So much for the guru's advice! I feel let down

Cleoriff · ‎06-07-2016

@Anonymous That was awful advice to be given! I am so annoyed for you. New travel rates came into force on the 7th April this year..... https://www.o2.co.uk/shop/international/using-phone-in-europe

I think you are justified in making a complaint if honest...http://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

Cleoriff · ‎06-07-2016

@Anonymous That was awful advice to be given! I am so annoyed for you. New travel rates came into force on the 7th April this year..... https://www.o2.co.uk/shop/international/using-phone-in-europe

I think you are justified in making a complaint if honest...http://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

jonsie · ‎06-07-2016

An o2 guru...absolutely misnomer. We have been advising about this for months now. Personally I would be making a complaint.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎06-07-2016

I third that advice.
If an O2 "Guru" can't get the simplest of advice correct I'd be complaining as loudly as possible.
Next time, come here for advice first

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-07-2016

We have just got back from a month in Ireland 2 weeks in NI and 2 weeks in the ROI

My mate was billed £15 from O2 for the pleasure, I had used my phone more but got a text from 3 saying I had saved £15.46 !!!

The localO2 shop had told my mate N.Ireland was a foreign country !!! someone needs educating.

There is a moral there

Cleoriff · ‎07-07-2016

Not sure what moral you are talking about @Anonymous? The countries covered by O2 Travel are in this link so maybe should have been checked out https://www.o2.co.uk/shop/international/using-phone-in-europe

And yes, people on the Three networks do get a better deal with any type of Travel package...

Northern Ireland is classed as part of the UK...RO1 is not....

Veritas Numquam Perit

MI5 · ‎07-07-2016

The moral is use Three if you are travelling to one of their feel at home destinations.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Travel to Ireland

Photos