Solved: Transferred numbers to different network

Anonymous · ‎10-09-2014

My partner transferred from O2 to EE the new handset came with of course new phone and number he transferred old number to new handset , calls go to new handset fine via old number but texts I send are registered as being sent to the new number and go to new handset , surly this number should not be able to receive texts if the old number has transferred? Can you explain this ?

MI5 · ‎10-09-2014

It could be whats known as a partial port - you would need to call CS on 202 to get them to check and your partner may need to do the same with Orange.
I assume this is sms messages and not iMessages?

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MI5 · ‎10-09-2014

Historically there always seems to be problems with porting in and out of the Orange (EE) network, however, it does take a while to settle fully.
How long has it been since the transfer started?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-09-2014

Since Monday this week if I text from the old messages stored in my phone it goes to his old phone which I did on monday but not the new phone to send a text to that phone I have to send it to the number that came with that phone, both I phone 5s

jonsie · ‎10-09-2014

I think we've had this before whereby the number has to be deleted from the Apple account?

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MI5 · ‎10-09-2014

It could be whats known as a partial port - you would need to call CS on 202 to get them to check and your partner may need to do the same with Orange.
I assume this is sms messages and not iMessages?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎10-09-2014

@jonsie wrote:
I think we've had this before whereby the number has to be deleted from the Apple account?

If it's normal sms messages it will just be a port issue - If iMessages it could be an apple server issue.

What number do text messages FROM him come across as?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-09-2014

To be perfectly honest it's both SMS and iMessages

Anonymous · ‎10-09-2014

iMessages from him

Anonymous · ‎10-09-2014

They come registered from his new number that came with phone that has now been changed over but it seems only for calls

MI5 · ‎10-09-2014

Just get him to check in Settings >Phone >My Number and check it is showing the correct number in there. If not, change it then turn off iMessage, restart phone and turn iMessage back on again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.