Totally P'd Off

Answers · ‎27-02-2024

How do I get a simple addition to my contract get actioned?

All I did was ask for a SIM only to be added to my existing contract. Agreed the cost and duration of it.

SIM did not arrive.

Contact again, go through all the above again, "very sorry, replacement being sent"

That one has not arrived. Now I cannot get through to a real person as the Virtual Assistant is not responding. In shear frustration I have ordered a free SIM, but that hasn't arrived.

So annoying, so frustrating, so unneccessary.

We have been with Virgin Media since they took over from the previous supplier (total now 34 years) and have the TV package, Sports channels, Film package, addition box and extras, WiFi, Home phone, 2 mobile phones and hopefully this addition SIM.

Anyone got any names/numbers that I can call to get this sorted out!?

madasaf1sh · ‎28-02-2024

@Answers

So Royal Fail, have failed to deliver your sim cards, no surprises there as you might get it in 6 weeks with there rubbish service... Put in a complaint to Royal Mail....

If you know the number of the new sim, take photo ID to your local o2 store, and they can issue you on there and them..

Make sure you have copies of the contract that where emailed to you.

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎28-02-2024

So you really think RM failed to deliver 3 times in a row, lol !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎28-02-2024

@MI5 wrote:
So you really think RM failed to deliver 3 times in a row, lol !

it's unlikely but not impossible @MI5 :-

Royal Mail deliver late Christmas cards in February - BBC News

https://www.bbc.co.uk/news/uk-68358256

jonsie · ‎28-02-2024

Yeah right....only impossible if you live on Everest

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

madasaf1sh · ‎28-02-2024

Royal Mail round us is complete garbage, we get one delivery a week if lucky, and even then half the post is from 2 weeks ago... and some is missing completely, so glad the hospital email letters now instead of relying on the unreliable post..

So not impossible at all.

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎28-02-2024

Regular as clockwork here.

We get a brilliant service with no issues whatsoever.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-02-2024

Lancashire Royal Mail must be much better than over the Pennines

Hand on heart, I have never had mail gone missing to my knowledge

Maybe Christmas cards but that's to be expected 😂

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS