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Leaving o2

scarletp
Level 1: Joiner
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Hello,

 

I have 2 monthly Sim only cards with o2  (both in my name, one is used by husband). 

 

I altered my contracts in a local o2 shop 14 March 2022 before it closed for good or I would have gone in to ask.  As both were 24 month contracts at what point can I safely ring up to cancel them without any penalty? I want to retain my mobile numbers.

 

Is there anywhere online in My o2 I can actually see my history and the contracts?

 

Thank you for any advice

 

 

 

 

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MI5
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@scarletp 

All info in this guide Guide: Cancelling Your Contract 

You can leave at anytime and you will be billed to the end of your contract only.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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@scarletp If you're past the 24 months there will be no penalty. See this guide: 

Cancelling your contract - An updated guide - O2 Community

I DO NOT WORK FOR O2



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scarletp
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Ah! Thank you for including the info.  I had already read that but thought things would have changed since 2019.

 

If I understand it correctly - once the 24 months are up I can just text the number for a PAC code and that must terminate my account?  I fully expected I would have to ring o2 at some point so that simplifies things a bit.

 

Cheers! 

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MI5
Level 94: Supreme
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@scarletp 

Getting your PAC doesn't terminate your account. That only happens when you use your PAC to move your number to a different network.

Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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