Solved: Re: Top up mistake

Anonymous · ‎24-10-2016

I toped up today and i accidently entered the wrong ammount... what can i do ?

MI5 · ‎24-10-2016

Give CS a call on 4445 in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎24-10-2016

Give CS a call on 4445 in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎24-10-2016

I doubt they will do anything about it. I once topped up my sons phone for £10 more than I intended. Payment had been taken and they would not change it...

Veritas Numquam Perit

jonsie · ‎25-10-2016

It's down to customer error I'm afraid, they won't refund you.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS