Hi O2 - whats the deal with the impossibly hard to obtain Odeon tickets these days??
Ever since the dates and times tickets were released, First Wednesday, then Friday, now back to Wednesday at a different time, they are like gold dust. I used to enjoy the priority offer as and when I fancied going to the cinema, but now it seems the app is either really buggy or there are simply non to be had? or a combination of both?
Since December I have tried numerous times to get a ticket, waiting for the countdown to lapse until ready to click the use now button simply to find the app just freezes and becomes unresponsive. The only way out is to restart by which time you might as well not have bothered because within mini seconds everything has gone? It's absurd to call it a benefit when when it can't be provided for more than a second per week - that's not a reasonable ask, or something you can even really advertise...
Some other people on here have suggested a reason is the inclusion of many Volt customers/Virgin customers - which in my opinion makes perfect sense - there must be hundreds/thousands more people requesting tickets now - if that is the case then there should be more tickets to offer out rather than hiding unprecedented demand.
Either way, the app is buggy, the offer in my opinion no longer exists as you cannot reasonably get a ticket, this goes for the Greggs promotion as well - another perk which has fallen to unreasonable requests and limited products per day. It bothers me because O2 sang so loudly about it when you wanted my custom a few months back. I changed my provider from EE to O2 mainly because of these promotions which were attractive to me, and now they're pretty much unusable... its really annoying and frustrating, is it going to improve or do we continue to wait as its been a few months now..
