The New Annual Price Rises Announced

[Enlli]

For O2 customers on low price tariffs it's quite steep 

https://www.ispreview.co.uk/index.php/2024/11/virgin-media-o2-adopt-new-uk-pricing-policy-for-broadb...

[Scherzando1]

Can’t find that email. What’s in the subject field? Thank you 

[jonsie]

"We're making some changes to our services and pricing terms"

[Oxonian]

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@Fergalno1 wrote:

I need to be able to clearly explain what’s gone on and launch a complaint on how this has been handled.

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As far as complaints are concerned @Fergalno1, we understand that it is currently taking O2 up to eight weeks to investigate and materially respond to complaints. The process is detailed in :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250924+V0.2.comp.pdf

https://www.o2.co.uk/documents/456036/3782743/Customer+Complaints+code+250924+V0.2.comp.pdf

However, my suggestion would be that you do not complain. Instead, I recommend that you persevere with O2 Customer Service. 👍

[jonsie]

Good luck with that

[Fergalno1]

How would persevering with o2 customer service help, I find them to be the most incompetent people I’ve dealt with.

i spoke to an rep who I have recorded the call when she said when I use my pac code code my device plan will stay active unlike the last one where the whole account was cancelled. 
of course when I use the pac code the same thing happened even after been reassured it wouldn’t. So now I have 2 bills for £1245 on due 19/12/24 and the second on Xmas day no less. I have also been told many times that the back office would call me to arrange payment plans but no such call have ever arrived and every time I’ve called I get read a different script.

how this company operates is just criminal and the customer service is rock bottom.

i should never be in the position I am and it’s all due to o2’s incompetence.

the device plan should of stayed active and the payments taken regularly.

[pgn]

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@Fergalno1 wrote:

How would persevering with o2 customer service help, I find them to be the most incompetent people I’ve dealt with.

i spoke to an rep who I have recorded the call when she said when I use my pac code code my device plan will stay active unlike the last one where the whole account was cancelled. 
of course when I use the pac code the same thing happened even after been reassured it wouldn’t. So now I have 2 bills for £1245 on due 19/12/24 and the second on Xmas day no less. I have also been told many times that the back office would call me to arrange payment plans but no such call have ever arrived and every time I’ve called I get read a different script.

how this company operates is just criminal and the customer service is rock bottom.

i should never be in the position I am and it’s all due to o2’s incompetence.

the device plan should of stayed active and the payments taken regularly.

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Guide: What code do I need: PAC or PUK should explain what a PAC is, and Guide: Migration & porting into O2  explains how and when one should be used, @Fergalno1 

A little late for you now, I appreciate - but this is why the O2 community forum exists - to give advice that may help prevent people falling foul of O2's really mediocre Customer Service.

I hope you get a sensible payment plan worked out with O2, those amounts to pay are eye-watering. Contracts are there to be read, alas many do not. Good luck!