O2 customer support is horrific. I’m a ten year customer; my phone’s broke for the 2nd time in as many months. After dealing with a most un-helpful and obnoxious O2 employee, using their online chat, I was no further forward with my phone being fixed. It was made abundantly clear though it was of no concern of O2’s as I’m under contract.
I called the “helpline” to complain about the staff and try to resolve my problem. After being sent from one department to another I eventually got a manger, whose attitude was as bad as the helpdesk staff, and he wasn’t interested, in staff complaints. Again it was made crystal clear I wasn’t a concern. I was offered a refurbished phone of different make and model (no chance I’m under contract and a 2 years manufacturers’ warranty). Then I was told if I was a business contract I would get a new phone instantly, but I’m not, so I wasn’t. Nice to see O2’s non-business customers are regarded in such high esteem. In short I’m left without a phone, and it’s not O2’s problem; I can pay a deposit for a phone about 15 years old, or do without! Plus I had to drive to the local O2 shop, pay parking, and take time out my day, or I could send it in the post and add x amount of days onto not having no phone. In this day an age it’s a massive inconvenience not having a phone, even more so when it gets wiped before O2 even looks at it.
Suggestion for new Slogan O2 we care about business contracts only. Monthly customers just don’t make us enough money, and we’ll get by just fine without your £40 a month.
