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Anonymous · ‎19-01-2014

Hi guys

Not sure if this message appeared anywhere in the forum. I couldn't see it so decided to post again.

We frequently have long stays in St Vincent and the Grenadines and always experience a problem in that we cannot send texts to the UK although we can receive them. It seems only to affect this area; we can send perfectly normally in Barbados for example.

Our local service provider is Lime who say the problem is not theirs. O2 say the problem is not theirs either.

Anyone got any ideas?

Grateful for any information.

Thanks

tissan

jonsie · ‎21-11-2014

If your phone is unlocked then it's an O2 problem. Hope it's resloved soon for you....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎21-11-2014

i still cant sent no textes

MI5 · ‎21-11-2014

Maybe you need a new sime card?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-11-2014

its not blocked. i get messages from other people

Anonymous · ‎21-11-2014

i think im gonna have to and keep my number. the sim is only 2 weeks old too

MI5 · ‎21-11-2014

It does sound like the message centre number is wrong - are you sure you checked the correct one for your account?
PAYG and contract are different.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎21-11-2014

Should be exactly as here +44 and not 07 at the beginning too.....
+447802000332 for Pay Monthly
or
+447802092035 for Pay & Go

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-11-2014

If you have the correct Sim card (P&G and contract are different) then there is either a mast issue or faulty simcard or a problem wit the account.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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