Stop automatically saving everyone's credit card details

[Very_Annoyed]

I have just topped up my phone on your website

When entering my credit card details there is a tickbox

That tickbox is ticked by default !!

Why should I have to remember or notice that every time I top up ??

If I don't notice that YOU have ticked the box, then you will have stolen my credit card details !

Websites get hacked all the time because people like you keep credit card details.

If you get hacked and lose my credit card details then I will happily join in a class action to sue you !!

CHANGE THE DEFAULT VALUE TO BLANK !!

That way someone who wants you to keep their card details only needs to tick it once

because currently I HAVE TO UNTICK IT EVERY SINGLE TIME !!!

If you don't want to be sued, then fix your system !!!!

[Oxonian]

@Very_Annoyed 

You need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help. 

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2 

[Very_Annoyed]

I do not use Facebook, Twitter or Instagram

I expect O2 to read the messages on their facility (this page) and reply accordingly

[MI5]

No chance mate.

Not sure on what grounds you're gonna sue on either, but good luck.

[Oxonian]

@Very_Annoyed 

I said (above) :-

You need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help.

Please note that O2 staff do not monitor this forum. This is a facility provided by them for the use of their customers. 

There is nothing more that I can say ! 👍 

[Very_Annoyed]

You didn't need to say any more.  

I expect O" to behave just like other "community" sites, monitor them and respond if necessary, because that is sensible

[Very_Annoyed]

Hope most people on here are brighter than you

[Enlli]

Well, you have issues with Voicemail and issues with how O2 handle your credit card details , but the good news is you appear to be a PAYG customer so you are free to take your number and leave.

Guide: Cancelling Your Contract 

[MI5]

We love professionals like you , lol

[jonsie]

Some strange people on here

So just how hard is it to untick a box?

You don't do any social media but you live in ignorant bliss that your privacy and security is as totally safe as you can make it. Why not just write a letter to O2's head office and have done with it?

Or make an official complaint via the contact us link which O2 will do their utmost best to answer after some eight or so weeks.

I'm guessing you are the type of person who also writes to newspapers too....

Better yet find a network that cares