cancel
Showing results for 
Search instead for 
Did you mean: 

Stock delays due to covid?

Adonis
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, not sure if this is where to go, please move if it needs to be elsewhere. 

 

So I took the offer and upgraded early, I saw the Oppo find X2 was in stock, to which once ordered I was informed it was not and there would be a delay. Does anyone know if the current border closes and Covid19 restrictions are going to delay the stock deliveries further? or if anyone knows what the wait times on restocking is?

 

Cheers in advance

Message 1 of 5
1,079 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 150696 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

@Adonis 

We're all customers like yourself so have no idea, sorry.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
1,076 Views

Adonis
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

OK, thank you for the quick response, I shall try that and update this thread if I get any information from them. 

Message 3 of 5
1,072 Views

MI5
Level 94: Supreme
  • 150696 Posts
  • 645 Topics
  • 28689 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
1,070 Views

madasaf1sh
Level 78: King of Kings
  • 11867 Posts
  • 65 Topics
  • 3198 Solutions
Registered:
@Adonis

Just to add:

Anything coming out of China or Hong Kong is severely delayed as their is very limited air freight coming out of Hong Kong and is being prioritised for PPE etc.

(Most phones come through Hong Kong from Shenzhen).

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 5 of 5
1,043 Views