Solved: Starting a New Thread - Page 2

jonsie · ‎07-08-2014

There has been a few instances of new members finding it difficult to start a new thread. Here is a simple link to make things easier for everyone.

Start a New Thread

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎07-08-2014

@Cleoriff wrote:
I think @MI5 mentioned that the person we are discussing had been registered for 2 years in the days when you could log in with your user name... he was suggesting that maybe that person needed to re-register with their email address?
I think I have that info correct...,...

From the info I have I believe that is the issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-08-2014

I would think that the problem lies in there somehow.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎07-08-2014

I'm trying to figure out what's the problem but I'm still not sure.

It might have something to do with @MI5 mentioned. I will let you guys know as soon I have an answer.

Anonymous · ‎08-08-2014

I will show my weakness here. When I log on via my Chromebook or Laptop I find it hard to find where to start a new thread. Indeed I struggle to find my way around Community.

My mobile however is much clearer and easier to see.

pgn · ‎09-08-2014

Is @Toby our only hope? (well, my only hope, perhaps!)

Thanks everyone for chipping-in, community spirit is strong with this one!

Links to O2 Social Media Team here

pgn · ‎09-08-2014

@jonsie wrote:

Start a New Thread

That works until I try to Select Board, the window that opens is impossible to navigate the message board hierarchy to the desired (eg, Off Topic) board the message should go to... image for this in my Public Images, if it helps - as I can't add an image to this reply.

@Toby has been looking into this too, and thanks everyone for the cycles this dilemma has been given to-date!

Links to O2 Social Media Team here

Cleoriff · ‎09-08-2014

Also @pgn.... yesterday @Anonymous was in contact with me about this issue, so it does appear that a lot of people are looking into it for you

Veritas Numquam Perit

MI5 · ‎09-08-2014

Have you added an email address yet, pgn?
The forum log ins changed a while back requiring you to log in with an email address, rather than your username and if you've not gone through that new registration process it might explain the issue?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎09-08-2014

@MI5 wrote:
Have you added an email address yet, pgn?
The forum log ins changed a while back requiring you to log in with an email address, rather than your username and if you've not gone through that new registration process it might explain the issue?

Yes...I did explain to Marina that was what you thought... @MI5

Veritas Numquam Perit

pgn · ‎08-02-2019

Flashback Friday... 🎉👍😁

Links to O2 Social Media Team here