Solved: Re: Sms to Russia - Page 3

Anonymous · ‎17-07-2014

I have a windows iphone and until the beginning of July I was able to send a sms to Russia with out any problem, now I am unable to, even if I reply to an incoming sms, yet it is deducted from my credit when I send the sms. I am able to send them to the USA, so a bit puzzled??

MI5 · ‎24-07-2014

Thanks for updating.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎24-07-2014

Hope they sort it at the Russian end. At least the charges have been refunded. Thanks for the update.

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Anonymous · ‎02-08-2014

Update, unfortunately the problem hasn't been solved, looks as the problem is with O2. My friend in Russia can receive sms from Virgin and Vodaphone and I have tried to send sms to 2 different networks and none have been received. So O2 please look into this problem and try and sort it ASAP. Looks like another call to customer sevices and see what happens.

MI5 · ‎02-08-2014

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-08-2014

Sorry to hear that

As we're all customers here their isn't much more we can do.

You could lodge your dissatisfaction here http://www.o2.co.uk/how-to-complain/complain

Anonymous · ‎04-08-2014

I called O2 customer services again yesterday and they said they would look into it, hope they can solve the problem as I really don't want to have to buy a new sim card just so I can keep in contact with my Russian friend.
Fingers crossed !!!!

MI5 · ‎04-08-2014

Is it not possible to use BBM or Whatsapp etc to message your friend instead of SMS ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-08-2014

Unfortunately not, as they haven't got a smart phone etc.

Anonymous · ‎04-08-2014

What a nightmare.

Gently push your friend maybe to getting one !

Only kidding they are not for everyone

Emailing each other seems the interim solution.

Anonymous · ‎04-08-2014

I've dropped a gentle hint, but not too bothered at the moment as recently had a new one as a gift. I wouldn't be without mine.