Sms to Russia
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on 17-07-2014 21:07
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on 17-07-2014 21:07
I have a windows iphone and until the beginning of July I was able to send a sms to Russia with out any problem, now I am unable to, even if I reply to an incoming sms, yet it is deducted from my credit when I send the sms. I am able to send them to the USA, so a bit puzzled??
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on 24-07-2014 11:53
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on 24-07-2014 11:53
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-07-2014 12:16
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on 24-07-2014 12:16
Hope they sort it at the Russian end. At least the charges have been refunded. Thanks for the update.
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02-08-2014 20:27 - edited 02-08-2014 20:28
Update, unfortunately the problem hasn't been solved, looks as the problem is with O2. My friend in Russia can receive sms from Virgin and Vodaphone and I have tried to send sms to 2 different networks and none have been received. So O2 please look into this problem and try and sort it ASAP. Looks like another call to customer sevices and see what happens.
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on 02-08-2014 20:30
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on 02-08-2014 20:30
![wink wink](/html/@0298759A4703928FCB017542757CF0DA/images/smilies/013.png)
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 02-08-2014 20:30
As we're all customers here their isn't much more we can do.
You could lodge your dissatisfaction here http://www.o2.co.uk/how-to-complain/complain
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on 04-08-2014 11:14
Fingers crossed !!!!
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on 04-08-2014 11:16
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on 04-08-2014 11:16
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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04-08-2014 11:33 - edited 04-08-2014 11:35
Unfortunately not, as they haven't got a smart phone etc.
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on 04-08-2014 11:42
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on 04-08-2014 11:42
Gently push your friend maybe to getting one !
Only kidding they are not for everyone
Emailing each other seems the interim solution.
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on 04-08-2014 12:00
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