Solved: Re: Sim Not Working An No Answer At 02

LeeRuss1971 · ‎30-09-2015

My sim card is saying no service and I can't get through to 02

I have tried for 48 hours now to phone or use live chat and they are too busy to speak to me. Although they do look forward to speaking to me if i call back

I have tried the following times 7:00am, 7:30am, 12:15pm, 6:00pm, 7:45pm and 11:30pm.

Can anyone offer any tips on how to contact 02

They have until tomorrow then I am cancelling my direct debit and going to Vodaphone

MI5 · ‎30-09-2015

CS doesn't open until 8.00am so don't call before then. Early morning is best though.
Meanwhile see the help here to determine where the problem might be http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

CS Opening times:

Opening times

Monday - Friday	08:00 - 21:00
Saturday	08:00 - 20:00
Sunday	08:00 - 18:00

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎30-09-2015

CS doesn't open until 8.00am so don't call before then. Early morning is best though.
Meanwhile see the help here to determine where the problem might be http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

CS Opening times:

Opening times

Monday - Friday	08:00 - 21:00
Saturday	08:00 - 20:00
Sunday	08:00 - 18:00

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-09-2015

@LeeRuss1971 wrote:
My sim card is saying no service and I can't get through to 02

I have tried for 48 hours now to phone or use live chat and they are too busy to speak to me. Although they do look forward to speaking to me if i call back

I have tried the following times 7:00am, 7:30am, 12:15pm, 6:00pm, 7:45pm and 11:30pm.

Can anyone offer any tips on how to contact 02

They have until tomorrow then I am cancelling my direct debit and going to Vodaphone

Do not cancel your direct debit as it will leave you with a black mark on your credit file

as as advised keep persevering calling cs

jonsie · ‎01-10-2015

What have you actually tried to diagnose the problem? Go through the self help on the link provided above. Tell us a little more and maybe we can help.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎01-10-2015

The first thing I noticed was 3 of the times the OP has tried to phone/contact O2 there would be no-one available as the lines were closed.

Also I can't emphasise enough the folly of cancelling the direct debit in anger. There will be only one loser and it won't be O2

Veritas Numquam Perit

Anonymous · ‎01-10-2015

@LeeRuss1971, welcome to the community! I understand your frustration. Try the advice given above, specially the steps on the link and let us know how you get on. Also if you want to contact CS make sure it's during their opening time like the members are mentioning