For a while now me, my wife and my father have all been having issues with our signal. My wife has spoken to many different people on the phone about the issue and have been told different things everytime.
We used to get a H+ data signal and perfect call signal in our town and now we are lucky if we get a G data signal and and calls at all. We have found that although we get calls they are intermittent and most of teh time we just get the no signal icon.
The previous call to the last one made we was told that there was no issues in our area and that they had contacted the local area and asked if there was any masts down, we were told that there was none. I then looked on the o2 status web page and it showed that there was a mast down. So we had received some incorrect information from the person on the other end of the phone.
My wife has become ever so more annoyed with the loss of signal and called Friday to try and find out again why we had issues connecting to calls and receiving data when away from a wifi connection. This time she was told that there was a mast down in the area and it isn't a priority to fix as it was "at capacity" and no time frame has been applied to fixing the issue.
As loyal customers with O2 for over 10 years we think that this is quite discusting that you can be told that service to us is not a priority.
I am nearing my upgrade in May and thinking that I am looking at getting the new Samsung Galaxy S6 Edge I feel that there is no point to continue with my loyalty as I can't use my phone unless I am on a wifi connection or I am lucky enough to get a signal.
To put it bluntly we are "PAYING FOR A SERVICE WE ARE NOT RECEIVING"!!!!
We are paying a monthly contract and not being able to use it to it's fullest because "it's not a priority" to fix a mast that is down.
