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Shocking customer service

Anonymous
Not applicable

I ordered a new handset on Monday. all I had to do was sign the online paperwork and arrange delivery. All simple, except the documents did not come through and despite several calls to the service team nobody could locate any evidence of my purchase. I was then told to call back the next day as may have been updated on to my account or I could go through the sale again, but that would involve a second credit score! I cannot believe that someone cannot find my documents and link them to my account! 

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Bambino
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We understand, but as we are also customers, all we can offer is sympathy and advice. If this doesn't get resolved tomorrow, which it certainly should do, lodge a complaint. http://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2



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Bambino
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@Anonymous Have you checked your My O2 page? If nothing is showing, I would wait until tomorrow and call customer service again, rather than go through the sale again.

I DO NOT WORK FOR O2



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MI5
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Hard to believe but that's just about as good as o2's systems are unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

Hi Yes I have checked several times. My issue is with the fact nobody seems to want to investigate it and expect me to keep calling back. Their sales and service teams do not speak to each other so I end up going round in clrcles

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Bambino
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We understand, but as we are also customers, all we can offer is sympathy and advice. If this doesn't get resolved tomorrow, which it certainly should do, lodge a complaint. http://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2



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MI5
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Or go elsewhere.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Crazy system. You did check your spam folders? I know...but thought it best to ask....
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