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Carrie5 · ‎03-11-2023

Hi All

I was sent a code to redeem for £1 Samsung earbuds, i have got the code to work but it is only takin the cost down to £41, has anybody else had this issue?

Thanks

MI5 · ‎03-11-2023

@Carrie5

A couple of others have reported this too.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎03-11-2023

@Carrie5

This has been raised on another thread in the last few days. You can search for it.

The tentative conclusion seemed to be that the voucher is for a fixed discount and that if the price of the buds has increased, that is now leaving a larger balance to pay.

MI5 · ‎04-11-2023

Regardless, O2 need to correct it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Samsung Earbuds Code