Replacement 'refurbished' phones

on 26-08-2012 09:15
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on 26-08-2012 09:15
Annoyed but with no other choice I said to go ahead with it. Explaining that time was important as I fly out to Africa for 3 months in the next week. Yesterday I received my 'repaired' phone back. Straight away I noticed that the surround that goes around the screen has been replaced for the blue phone one! I thought typical but it wasn't a big problem so was going to leave it. Started the laborious job of getting the phone back to how I had it, then pressed the volume button and it doesn't work!! Even tho it has been through 'rigorous checks', they failed to notice that one of its only 3 buttons doesn't work!
Rang O2 again and the are sending a refurbed phone our. In my time with O2 I have had 8 or 9 'refurbed' phones and most have gone back with faults, the classic was one that wouldn't turn on out of the box!
WHY IS IT YOU BY A 15 QUID TOASTER FROM ASDA AND 11 MONTHS LATER IF IT GOES FAULTY YOU CAN TAKE IT BACK WITH A RECIEPT AND THEY WILL GIVE YOU A NEW ONE - YET YOU BUY A 500 QUID PHONE FROM O2 THAT'S FAULTY AND THEY SEND YOU A REFURBED PHONE THAT'S BEEN DONE BY CHIMPS!!

on 26-08-2012 10:25
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on 26-08-2012 10:25
Because few, if any, have challenged that fact in court.
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on 26-08-2012 10:36
O2 should not be charging for repairs which aren't your fault without sufficient proof anyway.
Since it's only new I would demand a new handset. It's not like it's 6 months old. Gorilla glass as a rule generally very tough.

on 26-08-2012 11:33
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on 26-08-2012 11:33
When u speak to O2 no one seems to know what there on about, they all say different things
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on 26-08-2012 16:28
Any glass can have faults which can't be identified during the manufacturing process.

on 26-08-2012 16:46
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on 26-08-2012 16:46
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on 26-08-2012 16:50
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on 26-08-2012 16:50
@Anonymous wrote:
So why have I been charged 96 quid for a 'repair' then?
They will always start by assuming broken glass is accidental damage, otherwise everyone with a broken screen would expect a free repair.
If a manufacturer admits a known fault then by going directly to them you would get a free repair, even then it can be done on a case by case basis.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 26-08-2012 22:07
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on 26-08-2012 22:07
OK I understand this however that's like presuming everyone are out to scam insurances and contactors.

on 21-10-2012 23:18
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on 21-10-2012 23:18
I recently dropped my phone and cracked the screen.O2 willreplace it but with a 2nd hand phone even though at the point of sale the salesman told me that the insurance would give me brand new handset if I claimed.
Has anyone else encountered this problem? And what was the out come?
Technically this is extortion!!!

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on 21-10-2012 23:34
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on 21-10-2012 23:34
You won't notice any difference in handset quality:)


