cancel
Showing results for 
Search instead for 
Did you mean: 

Replacement handset

Anonymous
Not applicable

I have stupidly dropped my Sony experia S in the road and it was ran over!!  The screen is totalled!! How do I go about a replacement?

Message 1 of 13
5,259 Views
1 ACCEPTED SOLUTION

Accepted Solutions

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Second one this week, I hope this isn't starting a trend.

 

If you have no insurance you will have to buy a new one.

 

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 3 of 13
5,000 Views
12 REPLIES 12

Anonymous
Not applicable

Do you have insurance?

Message 2 of 13
5,004 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Second one this week, I hope this isn't starting a trend.

 

If you have no insurance you will have to buy a new one.

 

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 3 of 13
5,001 Views

jonsie
Level 94: Supreme
  • 95676 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

If you have no phone insurance you might try your home insurance, most cover personal items up to a certain value. I'm sure if drivers see a mobile phone in the road they have an inbuilt tracking device to make sure both front and rear wheel totally trash the phone!

Message 4 of 13
4,993 Views

Anonymous
Not applicable

@jonsie wrote:

If Youve no phone insurance you might try your home insurance, most cover personal items up to a certain value. I'm sure if drivers see a mobile phone in the road they have an inbuilt tracking device to make sure both front and rear wheel totally trash the phone!


Didn't you know? O2 Insure employee drivers to go about looking for phones to run over wink

Message 5 of 13
4,991 Views

jonsie
Level 94: Supreme
  • 95676 Posts
  • 612 Topics
  • 7137 Solutions
Registered:
Message 6 of 13
4,989 Views

Anonymous
Not applicable

Nope!!    😞

No Insurance

Message 7 of 13
4,984 Views

Anonymous
Not applicable

You've got a few options then.

 

- Accept defeat, sell the phone as spares on ebay and buy a new phone with the very little money you get
- Try to find a local shop that'll replace the screen for you (could be expensive)
- Try to fix it yourself! You can find the screens on ebay for between £20-35 but could be tricky if that's not your kind of thing!

 

Either way, best of luck slight_smile

Message 8 of 13
4,971 Views

MI5
Level 94: Supreme
  • 151783 Posts
  • 650 Topics
  • 28843 Solutions
Registered:
Get drunk- It won't seem so bad then.... Until the morning slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 13
4,964 Views

jonsie
Level 94: Supreme
  • 95676 Posts
  • 612 Topics
  • 7137 Solutions
Registered: