Replacement Handsets - what a joke !
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on 12-08-2008 13:14
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on 12-08-2008 13:14
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on 12-08-2008 13:35
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on 12-08-2008 13:35
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on 13-08-2008 23:28
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on 13-08-2008 23:28
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on 14-08-2008 09:19
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on 14-08-2008 09:19
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on 24-08-2008 20:28
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on 24-08-2008 20:28
I'm going through exactly the same scenario myself and it's still ongoing! The only difference so far is I haven't been sent a wrong handset....yet!
I've had 4 Viewty's within the last few months all going wrong, the last one being the worst.
I've repeatedly asked for a new hand set only to be told its got to be 'boxed'- a new term used now for refurb.
why, oh why do O2 instist on sending these rubbish refurbs out when they know they've been returned cos they don't work?? I think you're right when you say they must simply switch the handset on and assume its working when it boot up-but its not cos its been returned!
I've been onto O2 as many times in the last few day asking why the doorstep exchange hasn't happened as per arranged, only to be told they're waiting for the Viewty to be returned. I'm sick of repeating myself as each call centre person is assuring me it's 'all sorted for doorstep exchange' to find its not. I'm sick of paying recorded postage returning the damn sets, thats why its doorstep exchange, BUT I've just read some of the T & C's and is states O2 will bear the postage costs, but when you read the returns paperwork it recommends you paying for recorded delivery in case the handset goes missing, so what IS going on???
I too have made 3 calls to their complaints section-the first one confirmed my 'boxed' handset would be with me day after this bank hol (Tuesday)-this was also confirmed by call centre staff, then told no its now Wednesday because its bank Hols!! Bank Hols don't suddenly appear do they 😐 so why give misleading info out?
Run a **** in a brewery comes to mind.
Yesterday I asked to speak to returns who confirmed doorstep exchange for Wednesday......I'll not hold my breath.......
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on 24-08-2008 20:37
Sony themselves have said that both these phones where designed by ericsson rather than sony and they flopped. Why do you think the C902 came out so quickly. they had to replace at least one of the phones fast. One of my friends went through 3 or 4 K850's in less than a month and has had 7 overall.
The returns on the W910 are around 31% worldwide and the K850 was less but not bu that much still in the high 20's.
Dont worry you are not alone. Hope this helps ease your mind that it's not just you.
Thanks
Dave
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on 25-08-2008 02:23
Most of the faults are related to the firmware and can be resolved by updating your phones using the sony ericsson update service on the internet.
Dave is correct regarding the w910 and k850.
When the C905 is released, Sony have currently not going to mass produce the phone due to consumer loosing confidence in the k850 and w910.
The k850 could have been a good phone if more thought went into the design.
I hope that the C905 has less problems or this may see more problems in the SE camp
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.
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on 25-08-2008 03:37
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on 25-08-2008 03:37
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on 18-11-2008 11:55
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on 18-11-2008 11:55
However, the problems are STILL occurring with this new handset!! It does surprise me somewhat as I'm a fan of SE phones and have had a string of them with no issues. I especially like my K810i which I keep as a back-up, the only issue I've had with that is the joystick is not as responsive any more.
My question, if anyone can advise, is whether I can argue successfully for a different model to replace the W910i if it still can't be fixed? I have til June next year to run on my contract and while I'm usually quite patient I don't think I'll be able to cope with it until then! :robotsad:
Laura
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on 18-11-2008 16:25
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on 18-11-2008 16:25
I've only had SE phones for last 6 yrs or so.
T610 -> K750i -> C905.
They have all been excellent in their day, with none being returned as faulty.
I agree the firmware can be a bit flaky at first, but one fresh loading of software has always fixed the problem for me...
Good luck - keep the faith!
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