Repairs and call centre

[Anonymous]

Bad service as my phone was sent off to the repairs as it had somthing wrong with it , i could not hear the other person on the other end of the line , they ate now sending it back after two weeks and if im not happy i will get a repacement of anew one ,
All they seam to do is make up excuses and so they dont have to repace it , ive told them if its doing it when i recieve the phone its being sent back or im having a repacement

[jonsie]

Normally a phone has to be sent for a repair for the same issue 3 times before a replacement is offered

Personally I prefer to deal with the manufacturer rather than o2's repairers. 

[MI5]

It is not o2's policy to replace immediately and even when they do, they will mostly give you a refurbished phone, not a new one.

[Anonymous]

It won't be a brand new phone & that's even if they actually offer you a replacement at all