Re: Repairs and call centre

Anonymous · ‎05-06-2017

Bad service as my phone was sent off to the repairs as it had somthing wrong with it , i could not hear the other person on the other end of the line , they ate now sending it back after two weeks and if im not happy i will get a repacement of anew one ,
All they seam to do is make up excuses and so they dont have to repace it , ive told them if its doing it when i recieve the phone its being sent back or im having a repacement

jonsie · ‎05-06-2017

Normally a phone has to be sent for a repair for the same issue 3 times before a replacement is offered

Personally I prefer to deal with the manufacturer rather than o2's repairers.

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MI5 · ‎05-06-2017

It is not o2's policy to replace immediately and even when they do, they will mostly give you a refurbished phone, not a new one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-06-2017

It won't be a brand new phone & that's even if they actually offer you a replacement at all