Reg; GED number

on 03-03-2015 02:13
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on 03-03-2015 02:13
I ask my building society for this and the they has no clue what this number is but give me a PREP number.
When I was asking for the GED number from the building society I did canceled the DD for the O2 insurance, they told me to be on the safe side I should inform the company (o2) that I'm doing this as i am contracted with them to take the DD.
O2 can't find my policy with ALL the info (PREP number included) I've giving them and are still asking for the GED number.
I have to also say, I did loose the plot (near the end of the second or third 35 to 40min call, after being "put through" to yet an other department ) with a Lee-nn, who threatened me saying she "hanging up on me and that I'd have to go through all this process again".
So now I fell like I'm being punished as since I've been on the phone to O2 several more times, both from my home and in the shop where I bought the phone and the insurance.
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on 02-03-2015 22:51
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on 02-03-2015 22:51
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 02-03-2015 22:31
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on 02-03-2015 22:31
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on 02-03-2015 22:47
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on 02-03-2015 22:47
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on 02-03-2015 22:49
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on 02-03-2015 22:49
@Anonymous wrote:
O2
Having searched online and through the forum the only reference I can find is from a very old post. A GED number is supposedly Confirmation of payment made...
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on 02-03-2015 22:51
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on 02-03-2015 22:51
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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03-03-2015 07:09 - edited 03-03-2015 07:11
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03-03-2015 07:09 - edited 03-03-2015 07:11
Hi @Anonymous
You already have a thread running re this issue (you started it last night)
Just to confirm again...a GED number is a confirmation of payment made.. With this number O2 will be able to help with your query. However...if you dont have it they STILL should be able to help you
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on 03-03-2015 07:15
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on 03-03-2015 07:15
Just for info to all.......the op posted in another section last night about this same issue. I have attempted to guide them back to this thread (and asked for the post to be moved)
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on 03-03-2015 09:34

