Reg; GED number

[Anonymous]

Im trying to cancel insurance I took out on a P&G phone in 2010. The payment has been DD from my building society account since, monthly. O2 now tell me they don't insure P&G phones paying DD on a monthly bases, they only insure contract phones paying DD on a monthly bases. So after a number of calls, over a number of hours, over a number of days, with a number of people, in a number of different departments, they then ask me for a GED, telling me every DD has this number and that my building society has it.
I ask my building society for this and the they has no clue what this number is but give me a PREP number.
When I was asking for the GED number from the building society I did canceled the DD for the O2 insurance, they told me to be on the safe side I should inform the company (o2) that I'm doing this as i am contracted with them to take the DD.
O2 can't find my policy with ALL the info (PREP number included) I've giving them and are still asking for the GED number.

I have to also say, I did loose the plot (near the end of the second or third 35 to 40min call, after being "put through" to yet an other department ) with a Lee-nn, who threatened me saying she "hanging up on me and that I'd have to go through all this process again".
So now I fell like I'm being punished as since I've been on the phone to O2 several more times, both from my home and in the shop where I bought the phone and the insurance.

[Anonymous]

O2

[jonsie]

You will find some info in this thread :

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Customer-Services-had-no-record-of-my-order-amp-...

[Cleoriff]

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@Anonymous wrote:
O2

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Having searched online and through the forum the only reference I can find is from a very old post. A GED number is supposedly Confirmation of payment made...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Customer-Services-had-no-record-of-my-order-amp-payment/m-p/779839/highlight/true#M78661

[MI5]

A GED number is a reference the payment. With this o2 will be able to locate details which should help your query.

[Cleoriff]

Hi @Anonymous 

You already have a thread running re this issue (you started it last night)

http://community.o2.co.uk/t5/Discussions-Feedback/What-is-a-GED-number-my-building-society-or-I-have-no-clue/m-p/855796/highlight/true#M61331

Just to confirm again...a GED number is a confirmation of payment made.. With this number O2 will be able to help with your query. However...if you dont have it they STILL should be able to help you

[Cleoriff]

Just for info to all.......the op posted in another section last night about this same issue. I have attempted to guide them back to this thread (and asked for the post to be moved)

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Customer-Services-had-no-record-of-my-order-amp-...

[Anonymous]

Thanks @Cleoriff! I've merged the threads...