2 days ago l noticed on my O2 account page l could upgrade (using refresh on the 3rd August).
I went on "chat" to double check this was ok.
I was told yes.
I went in to my store today only to be told no, because your phone was disconnected 6 months ago!!
Rather annoyed at being told yes by TWO chat agents (who incidentally checked my account) l went home to try and sort it out.
Over an hour later l got the reason.........
In February of this year l changed banks and contacted O2 to give new direct debit bank details.
A week later my phone was disconnected - why? Because they hadnt set up my new details. It happenned again the following month, so l complained.
They finally got it sorted and l was credited one month's line rental for the inconvenience (thank you O2)
Unfortunatly this "error" back in February was the reason for my stressful encounter in the store today and walking away without a new phone - any upgrade/refresh was blocked because of THEIR error in the first place!!
"Be more dog"??
"Be more focussed with your loyal customers......."
