Really poor service from 02 - legal proceedings maybe forthcoming

on 20-08-2015 13:53
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2015 13:53
About a month ago I bought out of my refresh and upgraded to the Samsung S6 - I was not happy with the phone and returned it 24hrs later. I then changed it for a LG G4.
The store employee did not give me his full attention as he was dealing with another customer (no issue with that) he did something wrong on my account and for 4 weeks I have been billed for £20.00 device plan for the S6 that I returned.
I have had the money requested and declined by my bank, 02 have switched off my phone on several occasions for a fault that is not mine.
Every failed debit has gone against my credit file - I have spoken to several advisors who have assured me that this issue will be "resolved".
Today again my phone has been switched off. Again on the phone for over 30mins to get speaking to someone - appears that the issue has not been resolved.
I am speaking to my solicitor tomorrow as I feel that this will affect me in the long run. My partner and I are discussing getting on the property ladder and this will knock us back.
Can someone point me in the right direction
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2015 13:55
Hi @Anonymous
Terrible story of poor communication. You must complain
http://www.o2.co.uk/how-to-complain
Veritas Numquam Perit
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2015 13:59
I am at my wits end.
Have been with 02 since they where BT Cellnet. Never had any issues but this has left a sour taste and I am thinking on leaving for another provider.
- 130697 Posts
- 838 Topics
- 7609 Solutions
20-08-2015 14:01 - edited 20-08-2015 14:01
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
20-08-2015 14:01 - edited 20-08-2015 14:01
@Anonymous wrote:I am at my wits end.
Have been with 02 since they where BT Cellnet. Never had any issues but this has left a sour taste and I am thinking on leaving for another provider.
I wouldn't blame you for that....However start with a complaint. This is the official route to follow
Veritas Numquam Perit
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2015 14:04
Whats the best way to make a formal complaint with 02?
- 130697 Posts
- 838 Topics
- 7609 Solutions
on 20-08-2015 14:05
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2015 14:05
@Anonymous wrote:Whats the best way to make a formal complaint with 02?
Follow the link I gave in my first post
http://www.o2.co.uk/how-to-complain
Veritas Numquam Perit
- 153081 Posts
- 652 Topics
- 29218 Solutions
on 20-08-2015 14:07
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2015 14:07
Good luck.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2015 14:35
I have emailed 02 Cust Care. Have to wait 7 days for a response.
- 97154 Posts
- 614 Topics
- 7208 Solutions
on 20-08-2015 18:34
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2015 18:34
You do need to wait unfortunately but they will respond to your complaint. If you need a phone number send me a PM.

