I rang O2 as i had returned my new phone (faulty) - I then contacted online support (waited over half an hour to actually communicate with someone), they told me that my contract had been cancelled and I would have to re - upgrade. They gave me the number. I rang the number, I waited 52 minutes on hold, to get through to a human being, who told me (shirtily) that I couldn't upgrade and I would have to go through to repairs and returns. I asked to speak to a manager as I wasn't happy about wasting my time and money. I was then put on hold for a further 30 minutes AND I HUNG UP. I went back online, this time the person told me she could arrange the upgrade. I got the phone and it was a REFURBISHED one! No mention of this at all in the dialogue. It was sent straight back. I have now spent more time ringing O2...... really bad mis-information. WHY are there so many mixed messages. There should be a standard response, terrible, terrible service for a company this size and for a customer who has been with O2 for over 20 years.
