I am trying to transfer the ownership of two mobile numbers, from an account in my husband's name to an account in my own name, with his consent, as we have separated. 5 weeks later, over 8 hours on the phone and after many attempts, we are no further forward.
I phoned 202 on 12th February and an agent set up a new account for me with two temporary numbers and sent us new sims. She initiated the transfers of ownership. Unfortunately she said we needed PAC codes for the transfer to go through, so my husband requested them. I have since found out that she had made a mistake as PAC codes are for transfers to a new provider, and transfers of ownership within O2 cannot go through while PAC codes are live.
I didn't know that the PAC codes were blocking the transfer, so when the transfer failed I called 202 again and another agent tried to do the transfers and assured me it would all go through. Over the next couple of weeks I spoke to several more agents who also tried to do the transfers and assured me it would work. None of them seemed to know that the PAC codes were preventing the transfers of ownership.
When none of these attempts worked I went into my local O2 shop for help. They explained that the PAC codes needed to expire, then I could request the transfers of ownership. That I tried to do today... Unfortunately, the agent I spoke to told me that the PAC codes are still showing up on my husbands account even though they expired last week - he didn't know why. He said he would get the PAC codes removed and call me back this evening to do the transfers. He didn't call me back.
I have just spoken to another agent who told me it has to be the agent I spoke to earlier today, as it was him that my husband gave permission to for the transfers. I have spent hours and hours on the phone to O2 over the last few weeks - I stopped counting after 8 hours! Each time I call I speak to someone different, have to explain it all from scratch and then they insist my husband has to give permission again. He has given permission 5 times! And as we live separately it is very inconvenient and stressful.
Can anyone offer any advice? I would rather not move to a new provider, but that is beginning to feel like my only option.
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