Hi. I ordered new phone on 29 november. It was upgrade. On monday i took day off to go to shop to collect device - as i supposed to do. There wasnt delivery - i did get at monday 16:20 text message that delivery coming tuesday to shop. I took second day off - went tuesday to shop no phone - i called costumer service - they told me its coming wednesday ( i could get another day off). Tuesday 16:20 i did get another text message i getting phone on wednesday. On wednesday nothing - i called costumer service and they told me its coming tomorrow. On thursday the same situation - the were lie me everyday. Im paying for all ny lines about 300£ each month - its a joke. I called them again and ask them to speak to manager - i was waiting 20 min but apoke with one. First of all they told me the phones will be send to people max to 20 of december !!!!!!!! And second of all they took 55£ from my another bill. And i hope u people will be bully them and force them to make this up to u as well. O2 its a joke lately
Guys i can sue them as they not allowing me to cancel my contract. They processing order which is stuck for 2 months.i got phone records were i said i want to cancell contract - they not allowing me - i still need to pay
Called them today. Sorted so they will send me letter so i can go to ombudsman - 3 h later all sorted - they canceled the order and now finally can go to shop to do upgrade. 29 th november - 29 january - nice 2 months - but finally sorted
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