Re: Priority location issue

Yorkshireguy · ‎10-03-2023

Hi

Ive tried customer service no joy . Tired tweet them no reply.

The location isn't working in app . Putting me in either London or Manchester for some reason.

I've uninstalled app reset back up still same

Location works fine in all other apps including maps and 02 network app

Seems to be since last update.

Tried email in play store but that no longer supported

Hope someone can assist

Enlli · ‎10-03-2023

Yeah. Just checked the free drink offer as a test. 132 miles away it seems.

And then Geggs over 180 miles.

Used to give me the location in town for both.

@Breanna

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Breanna · ‎10-03-2023

It's giving me a location 92.4 miles away for the breakfast roll so there may be a bug somewhere. I'll flag it over to O2. Thanks @Enlli

QCSignMan · ‎24-03-2023

I get exactly the same thing it thinks I'm 112 miles away from where I actually am. Has anyone solved this yet?

Enlli · ‎24-03-2023

It has been mentioned and I believe reported.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

ChrisOnesBroken · ‎24-04-2023

The app is doing the same for me. It has been for months now, I've cleared the cache, reinstalled the app, it definitely has location permissions, and other GPS based apps work fine. Is there any update on this issue?

I wouldn't mind but you cant tell the app where you are manually, and therefore cant take advantage of any local offers.

gmarkj · ‎24-04-2023

One for @Chris_K or perhaps @GarethWyn to feedback?

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Link to our guide on how to contact them can be found here

Enlli · ‎24-04-2023

When 10 yards becomes 175 miles 🤣

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

ChrisOnesBroken · ‎26-04-2023

Thanks @gmarkj - if @Chris_K or perhaps @GarethWyn can confirm whether this is a know issue, whether its being looked at and if there's an eta on a workaround or a fix, that'd be great.

Those Greggs bacon rolls aren't going to eat themselves.

Breanna · ‎26-04-2023

Hey all,

O2 are aware and are investigating the location issue. This shouldn't have an effect on using the offer though!