Friad so mate! Good Luck!
You could try going into an O2 store and discussing it with them and seeing what they can do for you, but that said they seem to run their stores as a completely separate business to the online side of things and again separate to the business side of things.
I once took an iphone into an o2 store to discuss a problem and was basically told oh its on a business contract you need to call this number it has nothing to do with us.
My response: "It's an O2 this is an O2 store, same company!" - apparently not! - yes I was less than amused it was just after we took out our business contract and it was for a stupid little problem that took the apple store about 5 minutes to solve, but O2 store couldn't help apparently.
Customer Service is apparently a black art these days...
