Ported number can't receive texts

[Ljpr]

I ported my number over from Vodafone when I joined O2 three months ago, and since then haven't been able to receive any texts. I've spoken to customer services who say it's a network issue, but I can never get the same person twice and they all say they will get back in contact but never do. 

Looking at the forums it seems like this is a fairly common issue - has anyone managed to resolve it? 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202