Solved: Poor to no signal, Swansea

Anonymous · ‎26-09-2015

As it states, poor to no signal in the Swansea area of South Wales. It's like living in the age of dial up. Taken me 5 minutes just to get to this page! £39 per month and my S6 Edge is practically rendered useless for anything else than making calls. 5Gb data plan and I struggle with any app that requires data.

MI5 · ‎26-09-2015

Go back to CPW and complain that they mis-sold you a contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎26-09-2015

Is this normal or a sudden change?
Check the network signal and status here http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gindygoo · ‎26-09-2015

Did you check your signal coverage before signing up?

Anonymous · ‎26-09-2015

Well, I was with 3 and my signal was always 4G. I had two months on my contact left which had unlimited data so when I took out my O2 contract with two months left on 3, I continued to use 3 until my contract ended for a PAC Code and to use the unlimited data.

When I signed up through Carphone Warehouse with O2 they done the coverage and said it was great. Turns out it isn't.

I'm so angry.

MI5 · ‎26-09-2015

Go back to CPW and complain that they mis-sold you a contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-09-2015

Won't it be too late?

MI5 · ‎26-09-2015

How long has it been - sooner the better obviously?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-09-2015

End of July, but like I said I continued to use my 3 SIM until it run out and only just switched over to O2.

MI5 · ‎26-09-2015

I'd give it a try and explain everything as you've said here - nothing to lose!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-09-2015

I'm doubtful you will get any joy out of them after 2 months but worth a trip. Is there any work in your area reported on the status page as to 4G coverage coming?

http://status.o2.co.uk

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