Solved: Re: Phone upgrade

Anonymous · ‎08-05-2013

My partner has terminal cancer and wants to change his phone how would I cancel his contract when he dies or would I have to wait for it to end hope this doesn't sound stupid

MI5 · ‎08-05-2013

Really sorry to hear this... As far as the contract is concerned, O2 have procedures in place for this sad event happening. It is best to call on 202 from the contract phone to discuss the options available to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎08-05-2013

Really sorry to hear this... As far as the contract is concerned, O2 have procedures in place for this sad event happening. It is best to call on 202 from the contract phone to discuss the options available to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-05-2013

Thanks so much

MI5 · ‎08-05-2013

Best wishes to you....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-05-2013

You just need to call 202 and ask for the bereavement line. So sorry for the position you find yourself in, I had to go through the same thing when my dear wife passed away. It was all done very caringly with great compassion.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎09-05-2013

Hi Bertiescarer.

I'm very sorry to hear about this news. I have sent you a private message and I can help you with the contract issue by pointing you in the right direction if you still need help.

Best wishes, Toby

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