Phone found but barred - how can I get the phone released?

[Anonymous]

As it says - monthly business contract with O2 and reported phone lost. Found it again but made redundant and phone number no longer functional.

Guess the phone has been barred as PAYG sim swap will not let me get a signal.

i-Phone 5 - any ideas?

[perksie]

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@Anonymous wrote:

As it says - monthly business contract with O2 and reported phone lost. Found it again but made redundant and phone number no longer functional.

Guess the phone has been barred as PAYG sim swap will not let me get a signal.

i-Phone 5 - any ideas?

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This information is far too confused to give an answer here, call O2.

[davethorp]

It's definitely possible to un bar a handset if you are the owner. Quite a while back I ordered a phone online and it got intercepted by someone in the block of flats I lived in while I was at work. I reported it to O2 who barred the sim and phone and sent me a replacement sim which I used in my existing handset whilst I waited for the retailer to sort out a replacement.

A couple of weeks later my old handset and the replacement sim had gotten barred as a result of the retailer reporting the new phone as stolen. Presumably they just passed the phone number to O2 and O2 barred the sim and the handset the sim was currently used in. A call to O2 customer services sorted it out and unbarred my handset.

Eventually, after a lot of pushing, the retailer sent a replacement handset out and all was sorted