Hi,
I joined O2 in November 2015, based on good coverage reported on the coverage checker for my home postcode. Unfortunately, my phone is next to useless at home, and in the immediate streets surrounding my house. I either get "Network not available" or "No signal found for mobile networks" when trying to dial out, or call quality so poor and intermittent that it's effectively unusable. Even outside in the garden, the phone is basically unusable. I estimate over half the calls I make drop before they are finished too.
This is not a handset issue. I had a Microsoft Windows phone from work on 02 which had exactly the same problem. It has become a standing joke among friends and colleagues when they need to contact me. My daughter has a Samsung phone on my contract and that too is very poor at home. My current work phone is on EE, and it has no signal issues at all, indoors or out.
What can I do about this? I am 7 months into a 2 year contract and I feel I am paying for a service that I am not getting. There is also a massive gap between the service suggested by the coverage checker at my postcode, versus what I am actually getting. The result is a phone that, unless I leave the house, I cannot use, and have to borrow my wife's iPhone (on Vodafone) or use my EE work phone to be able to use a basic service. I am not even talking about data here, just simple voice calls.
I have installed TuGo, but that has limitations in that incoming calls often get routed directly to voicemail without the phone ringing. The point also being that according to the coverage checker, I should have good voice and data (2G, 3G and 4G) at this postcode. I can't even make calls reliably.
Any advice gratefully received.
Many thanks
Dan
