PayGo suddenly unable to get 4G! only option was ...

Anthony98765 · ‎21-01-2024

I have 2 PayGo O2. Rollover plans, on different iPhones.

Suddenly, where I've lived for 3yrs, one of the phones wasn't able to get 4G (just barely 3G), whereas the other phone did! I tried all sorts of resetting. Finally rang O2 who told me 4G was poor in my area and 'suggested' a 5G PayMonthly plan of £11/month, as opposed to my £10/month rolling plan, with much more data 25G (which I'm personally unlikely to use).

I sort of had no choice because I need data on my phone!

an hour later, suddenly the phone in question received 4G!

Maybe it's just a coincidence, but if it happens to others, just let me know....

is this simply a sales trick? perhaps not

MI5 · ‎21-01-2024

Gotta love a good conspiracy theory, but yes, upselling is all part of Virgin's customer service training.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎21-01-2024

Well if it was only one of the phones having problems it would be unlikely to be caused by poor 4G in your area.

As to things being better on 5G that will only apply where there is a good 5G signal

As @MI5 hinted. Virgin has trained them well.

See what happens when you get a new 5G SIM

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2

PayGo suddenly unable to get 4G! only option was to buy a 5G PayMonthly Contract