My Virgin (Android) phone missed the automatic upgrade to O2, and a week later, a SIM card turned up, which I couldn't use, as my Virgin service hadn't ceased.
As I was going abroad briefly, I asked for the transfer to be delayed - "No problem, sir" and a date was agreed. Soon after, my phone stopped working. After layers and layers of Capita staff, a call centre worker tells me I was "already transferred", and "of course" my phone will have stopped working. He didn't believe I had been told a date could be customised for transfer, but reading the notes, this is precisely what I was offered.
"This is not possible, sir, all transfers are done in bulk"
After about 30 minutes of toing and froing, he offers to "reactivate your Virgin SIM card" - something I was hugely sceptical about. And the phone has spent the evening stating "Refreshing SIM data", which makes it look like SOMEONE is trying to do something. But the Virgin SIM card is dead.
I am allegedly being phoned tomorrow at noon to "resolve the issue". What do you think the Capita staff member is going to say? I'm taking bets that he doesn't call at all, although I do now have his email address
?
