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iPhone 13 pro..... iCloud, find my iphone and family sharing greyed out

Cookie49
Level 1: Joiner
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Hi,

 

I hope someone can help.

 

After returning from a trip to Rome back in June I realised that my iCloud had stopped syncing after day 2 there. iCloud, find my iPhone and family sharing are all greyed out in settings, I can't access or connect to any of them.

 

I've tried everything I possibly could. I took it to an apple store and they also tried a few things but this even stumped them as well. Short of totally resetting the phone, which I really don't want to do as I will loose everything not synced to iCloud, has anyone else experienced this and can help me out??

 

Many thanks

Lucy

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Cleoriff
Level 94: Supreme
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@Cookie49 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

Veritas Numquam Perit

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MI5
Level 94: Supreme
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@Cookie49 

You can take a full backup to iTunes before doing a reset and you'll lose nothing at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cookie49
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@Cleoriff

 

Thanks for coming back to me. I know  this is a customer platform. Sorry new to all this 🙂

 

I was just hoping someone may have experienced similar and could guide me on how they resolved it...

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Cleoriff
Level 94: Supreme
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@Cookie49 

Check @MI5's advice which he posted after me. 😉

Veritas Numquam Perit

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