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POOR CHOICE OF PARTNERS

NOT_GOOD_ENOUGH
Level 1: Joiner
  • 1 Posts
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Registered:

Well,

 

what can i say. just flabagasted.

 

Upgrade phone, not done it in a while. dont think i am even going to bother keeping it either.

 

Start chat window 18.26

Finish chat window 21.49

 

this is just to upgrade, how is that beneficial. anyway i held my patience how i dont know.

O2 Website:

If you order before midnight tonight, your phone can be delivered the next working day.

 

So,

we do the deal after a painful 3 hours

 

before we get into the legal stuff, i quote to the person.

 

I have work tomorrow can the phone be delivered to my work place.

reply from O2

Yes sir when you fill the forms out 

Me

Okay thanks

 

Now i fill the forms out

sadly nowhere to change

 

back on chat

excuse me i cant change the address for delivery

O2:

no sir we can do that manually and send you the amended email

me:

OKAY

 

now 10.15PM from 6pm

 

me thanks for everything goodbye

 

Me again text my boss new phone coming tomorrow can i take unpaid leave

Boss, not a problem

Me sorry its late

Boss, no drama was watching a film

 

next working day

DHL delivery

phone collected

Phone at depot 

Phone at sortation depot

 

my point here O2 is that you are full of rubbish, you cannot delivery a phone the next working day so take it off your website. 

you paertner with companies that just cannot delivery that service for your business.

 

now the best part

 

i am coming after you for compensation, not your partnering courier, you O2 for wrongly advertising on your website that people can a new handset the next working day.

 

you basically cost me a days wages.

 

you couldnt change the delivery address to my work place

you couldnt deliver to my house

 

so lets get to the nitty gritty here.

 

you wasted my complete day, o2 and your german courier company DHL.

 

you should maybe looking at your tranport couriers, your name is  mud with me.

 

Do you rhink this is politically correct, to sell someone down the river on your website and by using an under delivering partner to spread the word of your brand.

 

 

 

 

 

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Bambino
Level 73: Relic 
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@NOT_GOOD_ENOUGH This is not O2. This is a customer community. https://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2



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madasaf1sh
Level 54: Stellar
  • 3461 Posts
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Registered:
@NOT_GOOD_ENOUGH

Issues do happen, especially with delivery companies and to be honest DHL are one of the better ones, compared to Yodel or Hermes.

O2 do deliver phones next day via DHL in probably 95-99% of cases I also dont understand what the nationality of DHL's parent company has to do with it.

You do know o2 is spanish owned ???
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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