PAY AS YOU GO USERS ALSO WANT USAGE STATEMENTS ONLINE!

[Anonymous]

I have tried in so many ways to find out why O2 does not afford its Pay As You Go users the ability to keep track of their calls, text and data usage online as is allowed O2 Pay Monthly users and also users of almost every other UK phone network regardless of whetheir its a pay monthly or pay as you go line.

I was told by O2 customer services that if I want a breakdown of my call usage, I would have to write an application to some address and pay £10 for the documents to be posted to my home address. Can you believe that. It sounded so pathetic and unprofessional at the time.

Not only that, pay as you go users are also denied call waiting. O2, please could you please explain why in this day and age of advanced software programming such simple services are denied Pay As You Go users when the likes of Vectone Mobile, GT Mobile, Lebara Mobile, Lycamobile, etc. all provide these services for all categories of their users not to talk of the bigger networks. O2 Pay As You Go Users, pleaserespond if you support this post and lets ask O2 for change. O2 Pay As You Go Users want to be able to view their Calls, Texts and Data usage online. O2, please listen and act.

[MI5]

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@Anonymous wrote:

Use GiffGaff. I moved to them a few months ago.

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Which is of course, as I'm sure you know, owned by O2 - So everyone's a winner 

[jonsie]

...and as far as I know supply only the info that O2 do for P&G customers.

[MI5]

Correct jonsie - No statements from giffgaff either - Overall a weird post

[Anonymous]

There have to be some perks to contract customers

[jonsie]

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@Anonymous wrote:
There have to be some perks to contract customers

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Try telling that to some P&G users....:smileywink:

[MI5]

Orange provide them on PAYG so that is an option if it is vitally important........