General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! UKMail have been terrible - anybody else had the same awful experience?

I ordered an upgrade to an iphone 5S on Sunday 31st August. I was buying it on my daughter's behalf. I was promised a delivery by UKMail on the Tuesday. I made sure I was in all day. The driver never showed up. No card was left to say that delivery h...

Compliments for o2 and their team this evening

I tried to e-mail this but couldn't find a direct e-mail. I did fill out the survey but don't think those few questions really show how pleased i actually was with this evenings online chat.I am due an upgrade but the 16gb iphone 5c seemed to be out ...

Resolved! How to delink one of the accounts from MyO2

My daughter is now handling her own account but it is still linked to my MyO2. Is it true the only way to get this resolved is to register a complaint? I have rung CS once, been told they had done it but it is no different,

Resolved! Direct to Bill ~ Charge to Mobile.

Hi guys.Well I've just been on to O2 Customer Services via 4445 to ask for a bar to be placed on my account to stop this service which was in connection to recent posts we've been discussing.It took a while to clarify I didn't want my Big Bundle or B...

Resolved! O2 data it's not real

I have 5gb from O2 data... But it's no real 5 gb... My data always finish in 2 week and I have use my internet just to check a Facebook and Google maps... Before I have 1gb internet and always finish 1 week before renew my bill... Now I have 5gb and ...

Resolved! S3 mini to S4 mini sim !!!!

my son just upgraded from s3 mini to s4 mini,, only the sim in the s3 is a reg sized sim from what i can see,, so am i gunna need a smaller one for the s4 mini,, or do u get one to activate in the box when new phone arrives.. help please

Technology and Lifestyle

On the forum tonight, some of us started chatting about this so I have decided to start a thread on it.It is a subject that fascinates and even bewilders me at times...I freely admit I am a 'child of the 60's' and our lifestyle was... and still is......

Resolved! weekend payment?

my phone bill is due out today(saturday)will it go out monday? if so can i go in the bank monday morning and put the money in, which will go in immediately.also will they cut me off? or charge me?

Resolved! answer phone number.

resently bought my phone and trying to work out how to use it, when I purchased my phone I was given the number for my anwer phone messages but I think I may have changed it while messing about trying to work out just how to use the phone, can anyone...

Feedback is a gift

So here it is....I have been a very loyal customer of O2s for many years and have always raved about the service i've received from them. This year however, i've had 2 interactions with O2 both in store and their CS dept and neither have been positiv...