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Overseas and no network

JSandhu
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎27-06-2025 06:21

on ‎27-06-2025 06:21

Hi

I cant get hold of 02 as I am overseas and my network / data signals are not showing. I cant make or receive calls. Data roaming is on, airplane mode is off and I have also paid bolt on for overseas but it hasn't made a difference. 
How do you contact 02 from overseas if your phone isn’t working? Thanks! 

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MI5
Level 94: Supreme
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Registered:

on ‎27-06-2025 08:16

on ‎27-06-2025 08:16

@JSandhu 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Enable 4g calling (if on contract)

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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