Open Code - O2 mistake cost me £125

[Anonymous]

I am so disappointed with O2. I am a brand new customer after being with Orange for ten years. From the word go it has been mistake after mistake. My address, my name, my email… even after requesting the change, it just defaulted back to incorrect information. As a result an address I don’t know of has been receiving my correspondence.
The biggest balls-up is the Open Code. This is the reason I joined O2. My work has an agreement with O2 to allocate a £125 credit to new customers. Now I have joined, O2 refuse to give it to me. I would suggest that when I joined over the phone the customer service salesperson was prepared to say anything to get me to join and now when I try and reclaim my credit, I am being turned away and I am suffering for it to the tune of £125…

[Anonymous]

You'll need to edit your post to remove the defamatory elements.
I'm not going comment on your complaint because I don't understand it. But using such language weakens your case.

[Anonymous]

Basically, I was promised £125 credit if I signed up as a new customer to an O2 contract. Now I've signed up, O2 have changed their tune and wont give the credit.
Is that clear enough?

[Anonymous]

ok o2 dont offer £125 credit via open code. this is a corporate discount offered instore only.
this would be added to the account via store.

[Anonymous]

I was assured when signing up over the phone I could reclaim my credit by calling customer services upon receipt of my phone. I was told I could not register the code while signing up, but by phoning customer services when I received my phone, I could activate the credit.
I appreciate you say you have to do this at the store and is only valid when signing up in store, but this is not what I was told. I explicitly asked (please review my call on 11.09.10) this and was told to phone customer services to reclaim the credit. Now I am told it is not possible. O2’s incompetence has cost me £125 and it simply isn’t good enough.
Why should I lose out for someone else giving me false information?
Do you think this is fair?
If I make a mistake at work, I am held accountable – does the same apply to O2?

[Anonymous]

I posted to ensure no other new customers are tricked like me.

Then expect to get moderated or even banned.

[adamtemp64]

The T&C state instore http://www.o2.co.uk/termsandconditions/ ... promotions

[Anonymous]

I am not arguing your T&Cs. I am stating i was told by a member of your sales team i could do it over the phone, and now i am told i cant. It is an error. I accept that. But why should i lose £125 for that error? All i want is what was promised - isn't that fair?

[adamtemp64]

Firstly I do not work for o2 we are all customers here.
O2 have the complaint review service if you wish to take the complaint higher.

http://tinyurl.com/24tewgw

How do I make a complaint?
At O2, we always try to make sure things run as smoothly as possible for our customers. If you're unhappy with any part of our service, please tell us.
Your complaints give us a chance to put things right and also means we can improve our service to you and our customers in future.
Our customer service teams are in the best position to deal with your complaint and should be the first people you contact. You can contact them by phone, letter or email. You can do this by clicking the 'Email Us' link below:
We'll look into your complaint immediately and try to sort the issue out as fully as we can. If you're unhappy with our decision, ask for one of our customer service team managers to investigate further.
We hope that we will have been able to sort out any problems by this stage. However, if you're still not satisfied after speaking to one of our managers and you'd like an impartial review, please write to:

O2 Complaints Review Service

PO BOX 694

Winchester

SO23 5AP
More information here : How do I make a complaint?

Alternatively you can email us directly at: complaintreviewservice@o2.com
or fax us on 0113 388 1153.
Please include the following information:

Your name and address
Your mobile and account numbers
A daytime contact number
A suggestion of what you'd like us to do to put things right

[Anonymous]

Fair enough - I will try that route.
Many thanks for your contributions